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The Contact Center of the Future: A Pivotal Shift in the Role of Human Employees

by xtw18387dde3 | Mar 12, 2024 | AI News

Is AI the Silver Bullet for Contact Centers? Unpacking the Myths and Realities While automation can and should be optimized any and everywhere it can, AI is just not there yet for more complicated tasks. The generative AI features of the platform can assist agents...
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