Zendesk vs Intercom: Which Solution to Choose in 2024?

Zendesk vs Intercom A Detailed Comparison Choose Zendesk for a scalable, team-size-based pricing model and Intercom for initial low-cost access with flexibility in adding advanced features. Zendesk’s per-agent pricing structure makes it a budget-friendly option for...

AI Customer Service: All You Need to Know + Examples

Artificial Intelligence in Customer Service: An Introduction to the Next Frontier to Personalized Engagement SpringerLink For unresolved questions, chatbots can connect customers to available agents, helping ensure that those agents are only getting the more complex...